Payment & Delivery

Payment

  • Paypal is our preferred mode of payment. With paypal, you can also pay by credit card but you will need to have a Paypal Account in order to do so.
  • Alternatively a bank transfer can be made if you are a Singapore bank account holder.  To get the bank transfer option, the billing and delivery address of your order must be that of Singapore only. Once the payment is cleared in our accounts, we will dispatch your order.

You may select your payment method at check out.

When should I expect my parcel?

ePloof! works to ship all packages out within 3 working days of purchase (Monday to Friday, excluding public holidays). We will however, get in touch with you if delivery is delayed for any reason.

What's the shipping cost?

Delivery free for orders above $100.00

 

Absolutely FREE local (SG only) delivery to one address for orders above S$100.

For orders below $100, a delivery fee of $6 applies. 

 

International Delivery

Of Course this can be done by ePloof!  We are happy to ship your purchases anywhere in the world, we have created a shipping calculator during the check out process capable of working out the shipping costs to the most common destinations for our customers up to 3KG. If you have other postal requirements, please contact us for a shipping quote and we will arrange for shipping via your preferred method.  Please note -  International deliveries may incur additional customs and taxes charged by the country.

How do I track my order?
We will notify each customer of the tracking number when the package is sent out.  In most cases, customers in Singapore will receive their packages the day after we ship the package and international customers can expect to receive their packages within 3-7 business days after shipping, depending on which region the customer resides in. 

Will my package be insured?
All packages will be shipped uninsured and our liability ends upon acceptance of the package by the post office or courier service. We will not be responsible for goods lost or damaged in transit.